Please contact Us immediately on the international toll-free number on the back of Your digital membership card and one of Our customer service team representatives will endeavour to resolve the issue directly with the medical provider.

If Your Policy includes Dental Treatment, Optical, Wellness, Travel Vaccinations or Non-Emergency Evacuation Benefits, You will need to pay and submit Your reimbursement Claim via the XN Global member portal.

We will endeavour to respond to Your emails within two (2) working days.

If You are making a Claim, You must tell Us if You are able to Claim any costs from another insurance Policy. If another insurance Policy is involved, We will only pay Our proportional share.